Acceleration Point, a leading provider of specialized solutions and technology for the medical affairs industry, is delighted to announce the appointment of Jennifer Wilson as director of customer success. Leveraging her experience in customer success and operational excellence, Jennifer will play a pivotal role in enhancing the customer experience and maximizing the value medical affairs teams derive from Kwello, the pioneering SaaS platform that provides social monitoring, medical insights and global KOL planning.

As the former global head of customer success for life sciences and health care at Clarivate, Jennifer brings a wealth of expertise in fostering strong customer relationships and driving successful outcomes in the medical field. Her previous roles as a senior enterprise customer success manager and manager of services and operations at Clarivate further demonstrate her dedication to providing exceptional customer experiences in the pharmaceutical and health care sectors.

Jennifer’s appointment underscores Kwello’s commitment to delivering unparalleled support and tailored solutions for medical affairs teams. Her deep understanding of customer success methodologies and operational efficiency, combined with her experience in the life sciences industry, uniquely positions her to drive customer satisfaction and ensure the success of Acceleration Point’s valued clients.

Jennifer will work closely with medical affairs teams in her new role to understand their unique challenges and goals. She will optimize the customer journey by implementing best practices, enhancing communication channels and supporting the development of tailored solutions that address the specific needs of medical affairs professionals. Jennifer will collaborate closely with cross-functional teams to provide strategic guidance to foster client success in the ever-evolving health care landscape.